Direct Link aims to provide the highest standard of service to every customer.


If our service failed to meet your expectations, we want to hear about it so we can try to make things right. We take complaints very seriously and have policies and processes in place to ensure that they are resolved quickly and satisfactorily.


How to make your Complaint

Following the steps below will help us understand your concerns and give you a fair response.

  1. Download this form and write to us your complaint.

  2. E-mail it back to us at Make sure to type “Complaint” in the subject area and include copies of supporting material should there be any.

  3. We will send you an acknowledgement email within 24 hours of the receipt of your complaint.

  4. We will provide a final statement of our position within 5 working days.


In the event that you are not satisfied with our answer, you may contact the Manager, Customer Services at:


  • UCPB General Insurance Company, Inc.

  • 22F One Corporate Center, Doña Julia Vargas Ave.,

  • cor.Meralco Ave. Ortigas Center, Pasig City 1600

  • Customer Service Hotline: (02) (8)830-6000

  • Email Address:



  • Office Hours: Mon-Fri: 8:00 AM - 5:00 PM

  • Chat Hours: Mon-Fri: 8:00 AM - 5:00 PM

  • *with exception on holidays


Welcome to Direct Link! We have updated our Data Privacy Statement. Please read carefully and click AGREE if you accept the terms declared.