Results of Direct Link’s post-claim survey released first quarter of this year has revealed an overall satisfaction rating of 90% for 2015. This survey was given to all DL clients who filed for claim and is focused on five areas namely: Staff, Service, Facility, Process and Customer Care.

SERVICE AREA CUSTOMERSATISFACTIONRATING OVERALL
Shop Staff 94% 90%
Shop Service 91%
Shop Facility 92%
Claims Process 90%
Customer Care 90%

Said survey is a part of Direct Link’s campaign to offer outstanding claims service to their policy holders.Management believes that at end of the day, it’s always the clients who matter the most. As the“SimplengKausap” tagline upholds, Direct Link continues to make things clear and simple, with the assurance of the best service for all their client’s car insurance needs.

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